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Hometap Wins 2022 Excellence in Customer Service Award

April 12, 2022

BOSTON — April 12, 2022 — Hometap today announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. 

Hometap is expanding the home equity financing space, providing an alternative solution for homeowners looking to access the equity in their homes. Unlike a lender, Hometap makes investments in homes in exchange for a percentage of the future value of the property, providing homeowners debt-free cash today with no interest or monthly payments. Hometap pairs each homeowner with a dedicated Investment Manager who provides a single point of contact and guides them through the process from beginning to end, answering any questions they have along the way.

“After being named a finalist last year, it’s an incredible honor to win the Excellence in Customer Service Award,” said Hometap CEO Jeffrey Glass. “We pride ourselves on providing personalized, exceptional service to all of our homeowners and we’re constantly working to refine and improve their experience. Receiving this recognition is a true testament to the tireless, cross-functional efforts of our entire team.”

“Customer service professionals and suppliers have had to make significant changes to adopt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Hometap as they are leading by example and making real progress on improving the daily lives of so many.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.

About Hometap

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments or interest over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life. Learn more at

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.


Rachel Keohan
VP of Marketing
+1 617-399-0604

Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
+1 (909) 529-2737