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Embracing Change to Transform Your CX with Sarah Dekin of Hometap

June 27, 2023

CX Champions

This episode features an interview with Sarah Dekin, President and COO at Hometap, an equity-sharing company that invests in homes in exchange for a portion of the home's future value.

Prior to her work at Hometap, Sarah has served as CMO at Virgin Money and ZipCar as well as EVP of Strategic Marketing and Development for the House of Blues. And in this episode, Sarah shares what she’s learned about customer experience along her career path from the House of Blues to Hometap. She also talks about her key mentorships, knowing when to accept an opportunity, and how she’s blazing a trail in the homeowner experience at Hometap.

Listen to the podcast here.